Troubleshooting: Can't connect to Ross Carbonite via Dashboard.
Adding your Carbonite Frame to Dashboard
1. The first step is downloading the dashboard application to the computer that will be interacting with your Carbonite Frame. Here is the link to the official Ross website for this download:
https://www.rossvideo.com/support/software-downloads/dashboard/
(Make sure to download the correct file for your computer. Example: OS X file for Mac computers.)
2. After this application has been installed and opened.
When opening Dashboard for the first time,
the left hand menu or “Basic Tree View” will be blank. We now have to tell Dashboard what piece of equipment to interact with.
3. Hardline your computer to the Flypack network switch with an ethernet cable. Newer Macs require a USB adapter to plug in ethernet cables, these are provided with Campus CG computers.
Carbonite Frames IP address. (Every campuses Carbonite is setup on this IP scheme: 10.x.40.18)
x = the assigned campus code. For example: Matthews is 10.1.40.18
DO NOT FOR ANY REASON CONNECT TO ANOTHER CAMPUSES
EQUIPMENT, UNLESS INSTRUCTED BY THE CENTRAL TECH TEAM.
Your computers network settings for ethernet should be set to the following:
IP address needs to be set to DHCP while its connected to the flypack network switch.
4. At the top of the left menu you will see this + symbol, click the + symbol to add a new connection
Next, double click “TCP/IP Dashboard Connect” shown below:
5. Type in your Carbonite Frames IP address, then click “Detect Frame Information” 
After clicking “Detect Frame Information” if you have followed the previous steps for connecting correctly, it should revise the name shown in the display name window. For example:
6. Once detected, hit finish and on the left menu it should populate your newly added Carbonite Frame. Side note: It will be named the same as what populated in the display name window when you detected the frame information.
You have now successfully added your Ross Carbonite Frame to Dashboard!