Mounting Directly to the Server (For Videographers & Audio Engineers)

There are two ways that people connect to our servers. You can connect via Command + K, which is recommended for designers, project managers, and working with small files. You can also mount directly via fibre or 10GB, which is recommended for videographers, audio engineers, and people working with larger files.

If you have 10GB ethernet or fibre at your desk, do the following prepare your computer:

Download the Xsan Config profile: Click here to save the config profile, then open it to install it to your computer.
After opening, go to System Settings, Search "Profiles," click "Xsan Config Profile," and "Install."
This allows your computer to "see" both The Loading Dock (2025 & newer) and QXS (2024 & older), so this has to be completed first.
Download the Mount and Unmount apps: Click here to download a zip file Click here to download a zip file containing these apps, then unzip them.
These apps allow you to quickly mount/unmount both TheLoading Dock and QXS. We recommend dragging them into your dock for easy access.
Once connected, you'll see The Loading Dock (projects from 2025 & newer) and QXS (2024 & older).

Once you've completed those two steps, use the following for best practice:

Mounting: Click the green "Mount" app, then enter your password when prompted (twice). TheLoading Dock and QXS will appear in Finder.
Unmounting: Click the red "Unmount" app, then enter your password when prompted (once). Both servers will disappear from Finder.
Please unmount before you unplug your computer from your workstation. If you don't, Finder can hang up in a perpetual spinning pinwheel, forcing you to do a hard restart of your computer.

If you have followed all of the above steps and still cannot mount QXS, please submit an IT Support ticket and we will gladly troubleshoot the issue.